Returns + T&C's
Limae Australia , PO Box 6180 Hammondville, NSW 2173, Australia.
Time frames for Returns
For products other then faulty products, to be eligible for a return of your product, you must ensure that product is returned to us:
- For orders shipped within Australia, 14 days of the goods being delivered to you; or
- For orders shipped outside Australia, 30 days of the goods being delivered to you.
We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Luella if the garment:
- Has a genuine manufacturing fault; and/or,
- Does not correspond with descriptions given to you.
Please note any refund for a faulty item must be credited to the original card or account used at the time of purchasing the garment.
If your preference is an exchange of product, but we do not hold stock of the same type, we are able to offer you a refund or a store credit to the value of the original purchase price of the item
Outside the above time frame, our goods come with guarantees that cannot be excluded under the Australian consumer law.
You are entitled to:
- A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
A faulty item claim must be made within a reasonable time of receiving the goods. For faulty items please email your contact details with a description & photo of the fault to firstname.lastname@example.org
We aim to respond to your email within 1-3 business days.
If a fault does not amount to major failure in the item, we are entitled to elect between providing you with a repair, replacement or other remedy.
Change of Mind
(Please be aware we are unable to provide refunds for change of mind).
Subject to compliance with the above time frames for returns, we will offer a store credit for a change of mind if:
- The item has not been used or washed and is in pristine condition so that it can be re-sold.
- The item has not been damaged whilst in the customer's possession or during delivery.
- The customer has proof of the item purchase.
- The original labels are attached to item
PLEASE NOTE: ‘damage’ may include the presence of any food, water, mould or other product and odours on the item
We are unable to accept ANY returns on sale items, or items purchased during a promotional period, unless in the event of a manufacturer's fault.
For all purchases made using AFTERPAY, you are welcome to return any full price item within 14 days of delivery for a full refund of any amounts paid to date. All remaining debits will be cancelled.
If you have any queries regarding your AFTERPAY payments or account, please do not hesitate to contact AFTERPAY on 1300 100 729, or log into email@example.com
RETURNING YOUR ORDER
You must contact us at firstname.lastname@example.org with a clear reason as to why you are returning your item and the correct order number and email your order was placed with. You must then enclose a copy of your order confirmation/receipt along with all accessories for your returning item.
The returns form and goods must be returned to the address at the top of this page and be receipted by us before we are able to issue you a refund or a store credit.
We are unable to process returns and store credits until your item is received and has been inspected by us.
The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size.
We do not refund or add credit for cost of return postage. we inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been used, damaged, altered, or otherwise returned outside of the stipulated time frame, we will notify you of this assessment and the goods will be returned to you.
We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.
Other than faulty goods, once we receive your return and subject to the conditions above, we will issue you a store credit covering the cost of the item, excluding the shipping charges.
Limae Australia will aim to process your return and send your credit note within 4 working days of receiving and inspecting your returned item. Every effort is made to ensure returns are processed within the given timeframe. Please do not hesitate to contact the Limae Australia team at email@example.com if you have not received your credit note via email within the timeframe.
Other Limae Australia Conditions
- Please understand that Limae Australia cannot hold items for exchange while we wait for your item to be returned.
- Discounted and sale items can only be returned at Limae Australia’s absolute discretion. Please email us first, hello.Limae@outlook.com.au
At Limae Australia we only want to make sure our customers are happy with their purchase. We try to make this a very easy process for you. Please contact us at firstname.lastname@example.org with any concerns you may have. xx